Refund policy

We have a 21-day return policy, which means you have 21 days after the tracked receipt of your item to request a refund and/or return.

To start a return, you can contact us at sales@bijouxbio.com.

Please provide your reason for the return so we may improve in the future.

Customers outside of the UK, are responsible for the cost of returns and are responsible to mail out the item to the below address

The Divine Hustle Company Ltd T/A Bijoux Bio,                                     71-75 Shelton Street. London, WC2H 9JQ

If the return is due to a fault we will refund your shipping costs.

Refunds will be processed only when we have notification the item is on its return journey via our provided tracking.

It will be refunded via a direct deposit to the same name whom made the order and the same means of original payment.

Please note: We cannot provide refunds because you change your mind. We cannot provide refunds for items that have been placed inside the ears, such as earbuds etc, in that situation we will provide a credit note only.

 

Missing a delivery.

If your item has not been delivered to your address, or has been lost in delivery, we will investigate, with a view to the acceptance of a full refund.

If the package has been marked as "delivered" and the customer provided an inaccurate or wrong shipping address then we cannot issue a refund as this becomes the customer's responsibility to retrieve the package.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate, and correct the situation for you.

Exchanges within 7 days of receipt.

If you would like to make an exchange, the quickest way is to call or email. If the item is returned unused and damage free, we will allow a hassle free exchange.

Bijoux-Bio for all your Smart Tech and Wearable's